Returns & Tech Support
Clear purchase-channel guidance and personal product support.
Returns
For purchases completed on Etsy, the return terms shown on the Etsy listing and your order at the time of purchase apply. Please start the request from your Etsy order so the seller can verify the order and provide the correct return instructions.
For mainland China purchases arranged through our official WeChat contact, please contact us through the same account with your order details. We will confirm the applicable return options before you send anything back.
Need help with your lamp?
If you have any technical questions, troubleshooting needs, or product concerns with your Elena Lamp, please reach out to us directly. We’re a small team and we’ll personally make sure you’re taken care of.